Senior Customer Success Manager

Location: Toronto, hybrid

Company

hirify.global is a global RegTech company delivering AI-powered SaaS solutions for regulatory intelligence and compliance in the financial services industry.

What you will do

• Own customer health, adoption, satisfaction, and value realization across a portfolio of enterprise financial services accounts.
• Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams.
• Lead success planning, regular business reviews, training, enablement, and best-practice guidance.
• Develop and execute renewal strategies beginning 6–12 months before contract expiry.
• Represent the customer internally and influence product and service improvements.
• Partner with Sales, Product, and Delivery teams to deliver strong customer outcomes.

Requirements

• 5+ years of experience in Customer Success or Account Management within B2B SaaS.
• Strong experience working with enterprise clients in financial services, preferably banks.
• Proven ability to manage complex renewals and multi-stakeholder relationships.
• Solid understanding of regulatory and compliance environments.
• Excellent communication, analytical, and stakeholder management skills.
• Comfort working cross-functionally and using CRM or Customer Success tools such as Salesforce.

Culture & Benefits

• Hybrid work in Toronto.
• Fast-paced, high-performing environment focused on continuous product, service, and operational improvement.
• Ownership-oriented culture supporting personal and professional development.
• International organization with more than 700 employees across 19 countries and a strong focus on diversity, collaboration, and inclusion.

Hiring process

• Submit a resume detailing relevant experience and interest in hirify.global.