Senior Customer Success Manager (RegTech)

TL;DR

Senior Customer Success Manager (RegTech): Managing and growing relationships with enterprise financial services clients to ensure product adoption and successful renewals with an accent on regulatory compliance and value realization. Focus on protecting recurring revenue, driving platform usage, and influencing product improvements based on customer feedback.

Location: Hybrid in Toronto, Canada

Company

hirify.global is a global RegTech business providing AI-powered SaaS solutions for regulatory intelligence in the financial services industry.

What you will do

• Manage customer health, adoption, and satisfaction for a portfolio of enterprise financial services clients, including global and regional banks.
• Build and maintain senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams.
• Execute renewal strategies 6–12 months prior to contract expiry to protect recurring revenue.
• Drive value realization through regular reviews, insights, and success planning.
• Provide training and enablement to maximize platform usage.
• Collaborate with Sales, Product, and Delivery teams to act as the voice of the customer and influence product evolution.

Requirements

• 5+ years of experience in Customer Success or Account Management within B2B SaaS.
• Proven track record working with enterprise clients in the financial services sector.
• Experience managing complex renewals and multi-stakeholder relationships.
• Solid understanding of regulatory and compliance environments, preferably within banking.
• Proficiency with CRM tools such as Salesforce.
• Location: Must be based in Toronto for a hybrid work arrangement.

Culture & Benefits

• "Make it happen" culture empowering ownership and personal professional development.
• Opportunity to work with cutting-edge AI research and engineering to reshape regulatory compliance.
• Fast-paced, high-performing environment with significant growth.
• Collaborative global team spanning 19 countries across EMEA, Americas, and APAC.