Mid-Market Customer Success Manager (SaaS)

Location: Remote, based in Toronto, Ontario, Canada; Eastern time zone business hours required

Company

hirify.global provides an AI-powered platform that helps creators, podcasters, marketers, and major brands produce high-quality content by automating editing, directing, and design.

What you will do

• Manage a portfolio of mid-market customers as a strategic partner and trusted advisor.
• Drive product adoption, enable customer success at scale, and support long-term retention and growth.
• Lead regular business reviews and high-impact customer conversations.
• Identify renewal and expansion opportunities.
• Represent the customer by collaborating with Product and Marketing to influence roadmap priorities and share best practices.

Requirements

• At least 3 years of experience in customer success or customer support in a SaaS environment.
• Experience managing a high volume of accounts.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to prioritize, organize, and execute multiple tasks with deadlines.
• Ability to achieve KPIs and targets.
• Desire to work remotely in a fast-paced startup environment.
• Tech-savviness and willingness to learn hirify.global’s product functionality.

Culture & Benefits

• Remote role based in Toronto, Canada.
• Work during Eastern time zone business hours.
• Work in a dynamic, relationship-focused Customer Success team.