Client Account Manager (Fintech)

Location: Fully remote; hiring across Canada and the U.S. Listed cities include Calgary, Edmonton, Halifax, Moncton, Ottawa, Toronto, Vancouver, and Winnipeg, but residence in these cities is not required.

Base salary: CA$67,000–CA$106,000 annually, plus commission and a CA$3,000–CA$4,650 bonus.

Company

hirify.global provides a financial empowerment platform and services such as earned wage access to improve employee financial wellness.

What you will do

• Advise a portfolio of high-value clients and connect hirify.global’s solutions to their business goals and employee needs.
• Grow accounts by identifying usage and expansion opportunities and creating account-specific adoption plans.
• Lead business reviews and planning sessions with client decision-makers.
• Manage support queries and escalations by coordinating internal teams through resolution.
• Share client feedback with Sales, Product, Marketing, and Customer Care, and support new offerings and workflow improvements.
• Build lasting partnerships, maintain account health, and improve team resources, training, and processes.

Requirements

• At least 2 years of experience in a client-facing role involving relationship building, account growth, and product value realization.
• Experience managing an independent client portfolio, identifying upsell opportunities, and collaborating with internal teams to solve problems.
• Demonstrated success creating and executing adoption plans with measurable results.
• Ability to turn data into clear, practical client recommendations.
• Judgment to balance urgent client needs with longer-term account growth priorities.
• Comfort using AI tools and curiosity about improving day-to-day work.
• Familiarity with CRM and ticketing tools such as HubSpot, Intercom, or Jira.

Culture & Benefits

• Permanently remote, with work possible from a desk, coffee shop, or outdoors.
• Flexible time off with a maximum of 5 weeks of vacation.
• Medical, vision, and dental benefits from the first day for full-time employees, plus increased mental health coverage and a wellness stipend.
• Inclusive parental leave top-up and earned wage access.
• Real-time market salary data, growth investment, and a supportive culture for lifelong learners.
• Every application is reviewed and receives a response.