Marketing Operations Manager (AI)

Location: Remote in the United States; this role is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings.

Salary: $106,320–$156,300 annually, depending on location. Additional equity and corporate bonus eligibility may apply.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Manage Qualified live chat routing, lead distribution rules, and UX improvements to increase conversion rates.
• Design and deploy scalable automated workflows across CRM and marketing automation platforms.
• Manage integrations with event and webinar platforms, including CVENT and BigMarker.
• Integrate AI capabilities into marketing operations workflows.
• Diagnose and resolve system, workflow, and data synchronization issues across the marketing technology stack.
• Collaborate with Marketing, Sales, and Technology teams to align system architectures with go-to-market strategies.

Requirements

• Bachelor’s degree in a related field.
• 5+ years of hands-on experience in Marketing Operations, Demand Generation, Revenue Operations, or a related field.
• 3+ years of experience with CRM and marketing automation platforms such as Marketo and Salesforce, including scalable program development and workflow optimization in event or webinar platforms such as CVENT and BigMarker.
• Demonstrated experience integrating AI into scalable marketing operations workflow designs and streamlining core processes.
• Strong analytical and problem-solving skills for using campaign data to identify issues.
• Clear written and verbal communication across Marketing, Sales, and Technology teams in a fast-paced environment.

Nice to have

• Experience in a fast-paced, remote-first global environment.
• Hands-on experience with Customer Data Platforms such as Twilio Segment and conversational marketing tools such as Qualified or Drift.
• Marketo or Salesforce certifications, such as Adobe Certified Professional or Salesforce Administrator.
• Interest in exploring emerging technologies and applying them to business challenges.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, paid sick time, and paid personal time off; offerings vary by location.
• Twilio supports problem-solving, initiative, collaboration, experimentation, volunteering, and community donations.
• Twilio is an equal opportunity employer and participates in E-Verify in certain locations.

Hiring process

• Applications are intended to be accepted until November 30, but the deadline may change based on business needs.
• Twilio uses AI to support hiring efficiency, while hiring decisions are made by employees; formal interviews are required.