CMS Integration Specialist

Location: Remote within the United States; listed locations include West Haven, Connecticut; Maine; Dover, New Hampshire; Andover, New Jersey; Lawrence, Pennsylvania; and Lewiston, Michigan.

Company

hirify.global simplifies legal processes and provides technology-enabled financial and healthcare access for plaintiffs, heirs, attorneys, and healthcare providers through MoveDocs, Oasis Financial, and Probate Advance.

What you will do

• Manage the full lifecycle of MoveDocs integrations with Case Management Systems from demos through activation, go-live, and post-go-live follow-up.
• Serve as the primary contact for law firms and partner with Business Development Executives on outreach, demos, and integration commitments.
• Lead virtual training sessions and drive customer adoption, utilization, and satisfaction.
• Monitor integration health, usage trends, appointment volume impact, and integration metrics; proactively re-engage firms when usage declines.
• Troubleshoot basic integration issues, escalate technical matters, and coordinate enhancements and feedback with Product and Engineering.
• Document integration workflows and best practices and support onboarding and training for new team members.

Requirements

• High School Diploma or GED required; a four-year college degree is preferred.
• 3+ years of experience in legal technology, SaaS onboarding, customer success, or the personal injury industry preferred.
• Familiarity with Case Management Systems such as Litify, Filevine, and SmartAdvocate preferred.
• Project management experience and strong organizational skills are helpful.
• Proficiency and confidence leading virtual demos and client-facing calls.
• Ability to translate technical concepts into practical workflow benefits.
• Excellent communication, relationship-building, problem-solving, and cross-functional collaboration skills.

Culture & Benefits

• Remote work environment supporting direct engagement with customers and law firms.
• Medical, dental, vision, and life insurance plans.
• 401(k) with company match.
• Paid time off.