Implementation Specialist (SaaS)

Location: Hybrid in Irvine, CA; Austin, TX; San Francisco Bay Area, CA; or Denver, CO. Onsite work is required each Tuesday and Wednesday.

Company

hirify.global provides SaaS products that help more than 50,000 restaurant locations manage finances, operations, and people, with AI-enabled automation and decision support.

What you will do

• Lead end-to-end customer onboarding, including discovery, configuration, training, and go-live support.
• Assess customer readiness, manage scope, resolve technical and operational challenges, and keep projects on track.
• Gather and translate customer requirements into business workflows, data structures, and operational priorities.
• Deliver primarily virtual training tailored to different user groups and promote product adoption.
• Act as a product subject matter expert and collaborate with Project Management, Solutions Architecture, Product, Support, Engineering, and Customer Success.
• Track milestones, deliverables, risks, and resolution paths while identifying opportunities to improve work with approved AI tools.

Requirements

• 2+ years of hands-on SaaS onboarding or implementation experience, including technical setup, training, and go-live support across varied business types and user groups.
• Excellent organization, time management, verbal communication, and written communication skills, with the ability to manage multiple projects and meet tight deadlines.
• Ability to lead client-facing training and explain technical concepts to technical and non-technical stakeholders.
• Strong interpersonal and customer service skills, including the ability to build trust and guide customer decisions during implementation.
• Familiarity with restaurant operations and workflows such as accounting, POS, and inventory.
• Analytical, solutions-oriented, detail-focused, and able to troubleshoot issues and make timely, data-informed decisions.
• Ability to work independently and collaborate cross-functionally with Project Managers, Engineers, Product, and Customer Success.
• Proven SaaS tool fluency and sound technical knowledge.
• Hands-on experience using generative AI, understanding its capabilities and limitations, and verifying its outputs.

Nice to have

• Experience with multi-unit restaurant groups.
• Exposure to ERP systems or launch-of-service delivery.
• Comfort adapting to evolving playbooks and tools.

Culture & Benefits

• Hybrid work model balancing flexibility with in-person collaboration.
• Onsite collaboration is expected every Tuesday and Wednesday.
• Culture emphasizes ownership, collaboration, continuous improvement, curiosity, initiative, and learning.
• Focus on using AI and other approved tools to improve efficiency and work quality.
• Success is measured through utilization, project completion throughput, on-time delivery, and customer satisfaction.