Solution Expert (SaaS)

Location: Canada, Remote

Company

hirify.global provides a learning platform for enterprise customers, supported by customer success, solution expertise, and professional services.

What you will do

• Become an expert in the platform and support customers with basic requests through ticketing.
• Own a portfolio of 10 enterprise clients and up to 30 active projects simultaneously.
• Answer customer questions and support Customer Success partners with functional and technical guidance.
• Implement integrations such as SSO and third-party tools, including troubleshooting and integration with customers' technical environments.
• Pitch the platform's value, deliver professional services and platform audits, and support strategic customers throughout their contracts.
• Develop scalable delivery processes, contribute to the knowledge base, onboard another Solution Expert, and collaborate with the partner ecosystem.

Requirements

• 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, Technical Consultant, or Technical Account Manager.
• Previous deployment experience with SaaS products, ideally HR-related.
• Project management skills.
• Good understanding and practical experience with APIs, SSO configuration, and troubleshooting.
• Solution-oriented, client-first approach.
• Ability to adapt communication to highly technical and less technical stakeholders and simplify complex topics.
• Organized, structured, rational, analytical, and able to prioritize across multiple customer implementations.

Culture & Benefits

• Remote-first organization with flexible working hours.
• Comprehensive health insurance from the first day of employment and RRSP contribution matching.
• Unlimited annual PTO, 5 sick days, and holidays according to the Ontario Holiday Calendar.
• Generous parental leave and professional development opportunities through the platform.
• Employee resource groups covering mental health, environmental sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.
• Company equity and variable incentive pay are included in the compensation structure.

Hiring process

• Phone screen with a Talent Acquisition Manager, followed by a discovery meeting with a Professional Services Team Leader.
• Case study meeting with a Professional Services Team Leader and a Solution Expert.
• Clarification meeting with the Senior Vice President of Professional Services, culture fit meeting with an executive, then references and offer.