Bilingual Implementation Specialist

Location: Remote, Los Angeles, CA, US

Salary: $31.66–$63.23 USD per hour depending on U.S. zone

Company

hirify.global builds technology and financial products that expand access to the global economy; Square provides commerce and financial services for sellers.

What you will do

• Guide SMB and mid-market sellers through onboarding, implementation, training, and activation of Square products.
• Lead seller-facing scoping and onboarding calls and support sellers after they begin transacting.
• Manage 20–30 concurrent onboarding engagements, tracking milestones, target dates, outstanding needs, and go-live readiness.
• Identify and escalate product, technical, process, and policy hirify.globalers affecting onboarding or launch dates.
• Document onboarding gaps, propose process improvements, and share observations with cross-functional teams.
• Use AI to improve the seller experience and automate or enhance internal processes.

Requirements

• Full proficiency in English and a second language.
• 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success.
• Strong, consistent onboarding performance demonstrated through metrics such as CSAT, responsiveness, and quality.
• Experience managing multiple onboarding projects simultaneously with reliable delivery.
• Excellent written and verbal communication and professionalism in client and stakeholder interactions.
• Proactive approach, eagerness to learn, and ability to apply feedback quickly.
• Strong time-management and organizational skills; comfort working through change and ambiguity.
• Familiarity with project management practices and strong understanding and consistent use of AI tools and platforms.

Nice to have

• Spanish language proficiency.
• Experience in the restaurant, services, or retail industries.
• Basic understanding of data analysis or reporting tools such as Looker or Salesforce.

Culture & Benefits

• Remote work flexibility with a customer-focused, high-volume, high-tempo environment.
• Healthcare coverage, retirement plans, paid time off, and paid parental leave.
• Employee Stock Purchase Program and wellness benefits.
• Learning and development resources.
• Inclusive workplace and interview accommodations for disabled applicants.

Hiring process

• Up to 9 active applications may be submitted within a 60-day period.
• Reapplication to the same role is accepted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate applications in accordance with local regulations.