Implementation Specialist (AI)

Location: Remote, Seattle, Washington, United States

Salary: $31.66–$63.23 USD per hour, depending on U.S. labor-cost zone

Company

hirify.global builds technology and financial products through brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto; Square provides commerce and financial services for sellers.

What you will do

• Guide Square SMB and mid-market sellers through scoping, onboarding, training, launch, and early transaction support.
• Lead seller-facing onboarding calls and deliver tailored product education.
• Manage 20–30 concurrent onboarding engagements, maintaining milestones, target dates, next steps, and go-live readiness.
• Identify and escalate product, technical, process, and policy hirify.globalers to senior teammates and cross-functional partners.
• Document onboarding gaps, propose process improvements, and share seller insights with relevant teams.
• Use AI to improve seller experiences and automate or enhance internal processes.

Requirements

• 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success.
• Demonstrated consistent onboarding performance, including metrics, CSAT, responsiveness, and quality.
• Experience managing multiple onboarding projects simultaneously with reliable delivery.
• Excellent written and verbal communication skills and professionalism in client and stakeholder interactions.
• Proactive attitude, eagerness to learn, and ability to apply feedback quickly.
• Strong time-management and organizational skills; comfort working through change and ambiguity with appropriate support.
• Familiarity with project management practices.
• Strong understanding and consistent use of AI tools and platforms.

Nice to have

• Experience in the restaurant, services, or retail industries.
• Basic understanding of data analysis or reporting tools such as Looker or Salesforce.

Culture & Benefits

• Remote work from the United States with work-from-home flexibility.
• Healthcare coverage, retirement plans, paid time off, and paid parental leave.
• Employee Stock Purchase Program and wellness perks.
• Learning and development resources.
• Inclusive workplace with reasonable interview accommodations and equal employment opportunity practices.

Hiring process

• Applicants may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate applications, subject to local regulations and bias audits.