Order Management Specialist (Manufacturing)

Location: US-WI-Ripon; hybrid schedule

Company

hirify.global is a commercial and industrial laundry equipment partner with over 110 years of industry experience, offering Speed Queen, UniMac, and Huebsch brands.

What you will do

• Support customers with equipment and parts orders by providing product features, pricing, availability, and shipping information.
• Receive, enter, track, and revise orders to ensure accurate processing and shipment of the ordered products on schedule.
• Prepare and review export documents, including commercial invoices, packing lists, USMCA certificates, SLI documents, banking documents, sight drafts, and letters of credit.
• Request freight quotes, arrange international shipment logistics, and prepare equipment and parts quotations.
• Create intercompany purchase orders for international and direct distribution.
• Support customer satisfaction through KPI tracking, best practices, and process improvement.

Requirements

• High school diploma or equivalent is required; an equivalent combination of education and experience will be considered.
• 2–3 years of professional experience in an office, operations, or customer-facing environment.
• Strong written, verbal, and interpersonal communication skills with the ability to work professionally across organizational levels and with external stakeholders.
• Proficiency with business systems and MS Office products.
• Strong organizational skills, including self-management, multitasking, and meeting deadlines.
• Curiosity, data and detail orientation, and the ability to use multiple data sources to identify solutions.
• Resilience and the ability to navigate ambiguity, change, and challenging customer situations.
• Regular travel is not required; the role involves prolonged sitting, standing, manual dexterity, stooping, bending, and lifting up to 40 lbs.

Nice to have

• Experience in manufacturing, distribution, or supply chain.
• Previous experience with SAP and Zendesk.
• Knowledge of order processing, especially in the manufacturing industry.

Culture & Benefits

• Full-time position within a high-energy customer service and order management team.
• Demonstrate DRIVE values: dedication, respect, innovation, versatility, and engagement.
• Contribute to best practices, process improvement, and business growth.