Service Contracts and Logistics Coordinator (Medtech)

Location: Kennewick, WA, United States; onsite office position. Assigned shifts cover department hours from 6:30am to 5:00pm, and overtime may be required.

Salary: $20–$25 USD per hour.

Company

hirify.global develops and supports medical equipment, electrodes, accessories, and CadCare service offerings used by clinicians.

What you will do

• Generate quotes, enter orders, process renewals, and maintain accurate CadCare contract and renewal records.
• Track upcoming expirations and send renewal quotes at least 90 days before expiration to support contract retention and prevent coverage gaps.
• Coordinate invoicing with Finance and route nonstandard contract terms to Legal for review.
• Coordinate shipment, scheduling, returns, and overdue tracking for demo, evaluation, and loaner equipment, as well as electrode and accessory samples.
• Process product ownership changes by verifying serial numbers and documentation and updating installed base, warranty, software license, and CadCare records.
• Support Sales with quoting, order completeness, customer communications, workflow improvements, standard operating procedures, audits, and special projects.

Requirements

• Associate degree in a related field or an equivalent combination of education and experience is required; a Bachelor’s degree is preferred.
• At least two years of experience in contract administration, order entry, sales operations, or customer service is required.
• Customer service skills that are pleasant, positive, patient, and helpful.
• Clear and professional listening, speaking, and writing skills.
• Strong business math skills and the ability to read and interpret contracts, data, and reports.
• Proficiency with Microsoft Office and Google applications, particularly spreadsheets, as well as query tools, ERP, and CRM systems.
• Knowledge of service contract terms, including coverage periods, renewals, and assignments, and the ability to escalate questions to Finance or Legal.
• Ability to work independently and collaboratively while adapting to changing requirements, deadlines, and priorities.
• Ability to manage competing contract and time-sensitive logistics priorities without missing renewal deadlines; strong attention to detail, organization, time management, and follow-through.
• Ability to develop knowledge of hirify.global product lines, CadCare offerings, and the use of equipment, electrodes, and accessories by clinicians.

Culture & Benefits

• Cross-functional collaboration with Sales, Finance, Operations, Legal, customers, and internal stakeholders.
• Extensive use of computers and telephones in a general office environment.
• Physical requirements may include reaching, bending, lifting and carrying up to 20 pounds, repetitive motions, standing, walking, sitting, and written and verbal communication.
• Equal opportunity employment and application accommodation support are provided.