ServiceNow Solutions Specialist / Scrum Master (Contingent) (ServiceNow)

Location: Remote, with occasional travel of less than 10% based on project needs. The role is associated with McLean, Virginia, and applicants must be U.S. citizens or currently authorized to work full-time in the United States. Public Trust or Suitability Determination eligibility is required; sponsorship is not available.

Salary: $150,000–$170,000 annually.

Company

hirify.global delivers technology-enabled solutions to defense, civilian, and homeland security customers, combining strategy, technology, and transformation.

What you will do

• Lead Agile software development and operations activities and serve as Scrum Master for planning, backlog grooming, daily coordination, reviews, and stakeholder communications.
• Configure, customize, maintain, and optimize the client’s ServiceNow and Nuvolo inventory system.
• Analyze business requirements and create technical solutions, system specifications, workflow designs, and configuration documentation.
• Support Operations & Maintenance, defect remediation, troubleshooting, platform upgrades, demonstrations, user acceptance testing, deployment planning, and production releases.
• Ensure deliverables comply with WCAG 2.1/2.2, Section 508, and other accessibility standards.
• Collaborate with Government stakeholders on backlog priorities, sprint deliverables, transition planning, status reporting, and project documentation.

Requirements

• At least five years of experience implementing, configuring, and supporting ServiceNow solutions.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• Experience with ServiceNow Asset Management and workflow automation.
• Experience supporting Agile software development programs.
• Knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirements.
• SAFe Fundamentals Certification or Certified Scrum Master certification if serving as Scrum Master.
• Strong communication and stakeholder engagement skills.
• Ability to obtain and maintain a Public Trust or Suitability Determination and meet U.S. work authorization requirements.

Nice to have

• Experience supporting Federal Government clients.
• Experience with Nuvolo applications and integrations.
• Knowledge of ServiceNow upgrades, release management, and platform administration.
• Familiarity with USPS, inventory management, logistics, or asset management systems.
• ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications.

Culture & Benefits

• Remote work with occasional travel of less than 10% for project needs, client meetings, collaboration events, or training.
• The contingent position depends on successful award of the associated contract to hirify.global and completion of required background investigation or clearance verification.
• Medical, dental, and vision coverage; 401(k) retirement plan; life insurance; paid time off; family leave; and short- and long-term disability coverage.
• Training and development opportunities.
• Work may involve Controlled Unclassified Information and requires compliance with applicable safeguarding requirements.