Enterprise Application Engineer (ServiceNow/Jira)

Location: Hybrid role based in Durham, North Carolina, United States

Company

hirify.global develops agricultural technologies, seeds, biotechnology solutions, and digital platforms that support farmers and sustainable food production.

What you will do

• Design, develop, configure, and support Jira and ServiceNow solutions for Seeds R&D engineering, application, data, and support teams.
• Develop ServiceNow capabilities including Service Catalog, request forms, RITMs, catalog tasks, Flow Designer, scripts, custom tables, CMDB, and update sets.
• Configure and optimize Jira workflows, issue types, fields, permissions, hierarchies, components, boards, filters, dashboards, reporting, and automation.
• Translate business and technical requirements into platform designs, development tasks, acceptance criteria, and test plans.
• Design, test, and support REST API integrations between Jira, ServiceNow, AWS, Snowflake, Active Directory, and other enterprise systems.
• Manage enhancements through development, testing, deployment, production validation, documentation, support, and troubleshooting while coordinating with internal teams and suppliers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in enterprise application development, platform engineering, workflow automation, service-management technology, or application-platform support.
• Hands-on ServiceNow development and configuration experience with Service Catalog, Flow Designer, scripting, custom tables, CMDB, and update sets.
• Experience configuring and administering Jira workflows, issue types, fields, permissions, hierarchies, components, boards, dashboards, reporting, and automation.
• Experience designing, developing, testing, and supporting REST API integrations across enterprise applications and services.
• Experience translating technical requirements into solutions and managing changes through development, testing, production release, validation, and rollback.
• Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills, with the ability to work independently, coordinate dependencies, and escalate risks proactively.
• Must be authorized to work in the U.S. without sponsorship.

Nice to have

• ServiceNow Certified System Administrator or Certified Application Developer certification.
• Atlassian Jira administration certification or equivalent Jira Cloud administration experience.
• Experience integrating Jira or ServiceNow with AWS, Snowflake, Active Directory, identity services, and other enterprise platforms.
• Experience with application onboarding, access management, service-request automation, CMDB, application lifecycle management, or decommissioning.
• Familiarity with CI/CD, automated testing, DevOps practices, or controlled promotion of ServiceNow update sets.
• Knowledge of ITIL practices covering request, incident, problem, change, release, configuration, and knowledge management.
• Experience supporting scientific, research, engineering, regulated, or data-intensive environments.

Culture & Benefits

• Flexible work options supporting personal and professional needs.
• Culture focused on belonging, collaboration, professional development, and work-life balance.
• Medical, dental, and vision benefits beginning on the first day.
• 401(k) plan with company match, profit sharing, and retirement savings contribution.
• Paid vacation, paid holidays, maternity and paternity leave, education assistance, wellness programs, and corporate discounts.