Senior Analyst, SAP Deployment Service Management Lead (SAP)

Location: Remote; significant travel required, including office and outside locations.

Salary: $88,600–$148,600 annually, plus eligibility for an annual bonus.

Company

hirify.global is a large supplier of building materials, value-added components, and building services for the professional home-building market.

What you will do

• Connect site users, the Service Desk, Deployment Hub, SAP functional teams, Data, Security, OCM/Training, Solution Delivery, Release Management, and Hypercare teams.
• Translate business symptoms and needs into clear process, data, access, training, workflow, or system issue statements.
• Assess business impact and urgency, coordinate triage and assignment, and drive incidents, requests, dependencies, and recurring issues through closure.
• Guide ServiceNow incident, request, problem, knowledge, and change workflows; improve queue design, routing, categorization, knowledge articles, handoffs, and reporting.
• Coordinate data and workflow validation with business stakeholders and data owners, without performing hands-on SAP configuration.
• Support readiness, testing, cutover, go-live, Hypercare, root-cause reviews, knowledge transfer, and transition to BAU.

Requirements

• Bachelor’s degree in Business, Information Systems, Supply Chain, Operations, or a related discipline, or equivalent practical experience.
• 5+ years of experience in BFS business operations, enterprise service management, Service Desk, ServiceNow, master data, ERP support, deployment, or a comparable combination.
• Experience translating business needs into issue statements, workflow actions, data requirements, and accountable handoffs.
• Experience working across business, functional, technical, data, security, training, and support teams in a complex enterprise environment.
• Working knowledge of SAP-enabled business processes.
• Proficiency with ServiceNow incident and request workflows, queue management, assignment, categorization, documentation, escalation, and reporting.
• Knowledge of enterprise data concepts, approvals, stewardship, data quality, downstream integration impacts, and operational metrics.
• Ability to follow end-to-end workflows, identify blocked transactions or handoffs, explain complex issues to business and technical audiences, and drive issues through closure validation.
• Strong business empathy, user-service mindset, calm communication under pressure, ownership, attention to detail, analytical problem solving, and sound escalation judgment.

Nice to have

• Exposure to multiple SAP functional areas, SAP MDG, enterprise data, master data, data governance, or data-quality workflows.

Culture & Benefits

• Remote work with significant travel and physical demands including lifting and carrying up to 25 pounds.
• Collaborative, inclusive, people-first environment with emphasis on professional development, training, and continuous improvement.
• Medical, dental, vision, and disability insurance plans.
• 401(k) retirement savings plan, PTO including paid sick time, and eight paid holidays per year.
• Position has no supervisory responsibilities.