Solutions Engineer (AI)

Location: Home-based in the United States, with listed locations in Charlotte, North Carolina; Greenville, South Carolina; Tampa, Florida; and Orlando, Florida. The role requires several weeks of training, quarterly visits to headquarters in California, customer travel of up to 60–80%, and occasional evenings and weekends.

Base salary: $90,000–$120,000 per year, plus bonus.

Company

hirify.global is a publicly traded medical technology company developing AI-driven, non-invasive solutions for diagnosing and managing coronary artery disease, including FFRCT, RoadMap Analysis, and Plaque Analysis.

What you will do

• Guide hospitals and clinical customers through implementation of hirify.global’s SaaS diagnostic technology.
• Deploy solutions within existing hospital infrastructure and workflows in collaboration with clinical and engineering resources.
• Advise customers on network protocols, security, data protection, medical imaging transfers, cloud platforms, and SaaS solutions.
• Investigate and resolve customer issues with Support and Technology teams, documenting resolutions and maintaining the customer-issue knowledge base.
• Provide customer feedback, feature requests, workarounds, and infrastructure insights to engineering, security, regulatory, and product roadmap teams.
• Contribute to the global Field Engineering team by sharing information and applying group knowledge.

Requirements

• Working knowledge of healthcare IT, including HL7, clinical workflows, PACS, DICOM, HIPAA requirements, and PHI protections.
• At least 2 years of experience working in a Linux environment, including shell scripting, troubleshooting, services, and logs.
• Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
• Understanding of data protection, encryption, web services, and certificates.
• Experience deploying and troubleshooting VMware virtual machines, with working knowledge of ESX features.
• Knowledge of virtualization technologies and experience supporting large-scale websites and/or web-based products.
• At least 2 years of experience working in the healthcare industry.
• Demonstrated customer-facing skills, comfort presenting to groups and customers, and the ability to work independently and cross-functionally.
• Ability to assess priorities and remain effective in high-pressure situations.
• Engineering or Bachelor’s degree in Computer Science preferred.

Culture & Benefits

• Remote, home-based role within the United States.
• Quarterly visits to headquarters in California and up to 60–80% travel to customer locations.
• Evening and weekend work may be required with little advance notice.
• 24/7 on-call availability is required as needed.
• Work within a global, cross-functional Field Engineering organization focused on customer-centered healthcare innovation.
• Equal-opportunity work environment that supports and respects all individuals.

Hiring process

• Applications must be submitted directly for the hirify.global position; third-party recruiters and agencies are not accepted.
• Applicants should verify that legitimate recruiter communications use an @hirify.global.com email address and that the position appears on hirify.global’s careers site.