Regional Operations Manager UK (m/f/d)

Location: Based in London with a hybrid work model; attendance at the London office as required and willingness to travel across the UK.

Company

Flix operates a technology-driven intercity coach network focused on accessible, sustainable, and affordable travel.

What you will do

• Support the implementation and maintenance of Flix standards with bus partners, onboard teams, and drivers.
• Own operational performance across nominated bus partners and ensure reliable, efficient, high-quality coach services.
• Analyze large datasets, prepare performance reports, and derive insights to improve network quality and resilience.
• Identify customer-facing product and process improvements and build business cases for feature development.
• Support operational staff and driver onboarding and training.
• Handle customer complaints and operational incidents in collaboration with the customer service team.

Requirements

• 2–4 years of experience in a fast-paced, high-growth environment, ideally in transport, mobility, logistics, or a similarly complex operational setting.
• Proven record of strong results in a data-analytical role and a data-driven approach to decision-making.
• Excellent stakeholder management across bus partners, local authorities, and senior internal stakeholders.
• Fluent English is required.
• Proficiency in Excel and the wider Microsoft Office suite.
• Comfort learning new operational systems and digital platforms, including Planr, Playstation, and OneOps Control.
• Ability to work independently, attend the London office as required, and travel across the UK.
• Experience handling operational incidents and delivering excellent customer service.

Nice to have

• Experience with PowerBI and AI tools.
• Experience working in a scale-up or high-growth international environment.

Culture & Benefits

• Hybrid work model within an office-first environment.
• Up to 60 days per year working from another location, depending on the role.
• Travel benefits including 12 free Flix vouchers and 12 discount vouchers for friends and family.
• Confidential counselling, courses, and stress-management support for employees and up to four family members.
• Language classes, training courses, expert-led sessions, and a mentoring program.
• Ownership culture with autonomy to take initiative and shape career development.