Customer Success Manager (Digital Education)

Location: Remote, OH, USA

Salary: 43,800.00–63,266.66 USD per year

Company

hirify.global develops and delivers solutions for science, education, learning, and publishing.

What you will do

• Drive implementation, usage, retention, and expansion of hirify.global digital solutions across assigned accounts.
• Assist faculty and instructors with course implementation, curriculum design, platform setup, training, and retraining.
• Partner with field sales and account managers on adoption, retention, pilot conversion, expansion, and churn-reduction strategies.
• Provide deep integration support for LMS and LTI implementations and resolve platform-related questions.
• Monitor adoption, activation, enrollment, and usage data; maintain account and opportunity intelligence in SFDC/CAP.
• Coordinate with bookstores and instructors on Inclusive Access adoption details, confirmations, processes, and work orders.

Requirements

• Undergraduate degree.
• 2–4 years of relevant experience in a similar function.
• Previous customer service, sales support, and/or technical product support experience.
• Ability to lead effective presentations for internal and external customers in large-group and one-on-one settings.
• Strong written and verbal communication, relationship-building, organization, and time-management skills.
• Ability to learn and apply technical expertise across new and existing platforms.
• Strong ability to train users and implement digital solutions.
• Self-starter with strong listening skills and the ability to maximize time and generate high ROI.
• Ability to navigate complex sales processes involving multiple decision-makers.

Nice to have

• Previous customer success or inside sales experience.
• Experience with CRM platforms, preferably Salesforce.

Culture & Benefits

• Remote full-time position supporting customers in the United States.
• Meeting-free Friday afternoons support focused work and professional development.
• Continual learning, internal mobility, community, and development programs.
• Competitive compensation and a comprehensive benefits package.
• Equal opportunity employer committed to reasonable accommodation for applicants with disabilities.

Hiring process

• Attach a resume or CV when applying to be considered.