Customer Success Manager (Cybersecurity)

Location: Remote (United States)

Company

hirify.global develops data security solutions centered on identity, serving more than 13,500 organizations in over 100 countries with a global workforce and partner network.

What you will do

• Lead customer onboarding, serve as the main point of contact, and drive product adoption throughout the customer lifecycle.
• Build relationships with customer stakeholders, understand business objectives, and provide tailored guidance and solutions.
• Define and track KPIs and success metrics, monitor customer health, and report on achieved outcomes.
• Coordinate bi-annual health checks with customers and internal technical resources, aligning plans with strategic objectives and maintaining communication cadence.
• Collaborate with Account and Renewal Managers on renewals, upsell, and cross-sell opportunities.
• Advocate for customer needs, feedback, and feature requests to support product improvements.

Requirements

• At least 3 years of experience in a customer-facing role, such as Customer Success or Account Management, in or adjacent to the cybersecurity industry.
• Demonstrated commitment to exceptional customer experiences and customer success.
• Experience defining KPIs and success metrics, tracking progress, and using data to measure and report outcomes.
• Strong verbal and written communication skills with technical and non-technical stakeholders.
• Empathetic listening, patience, a positive attitude, and the ability to support customers through challenges.
• Proven ability to analyze complex situations and develop creative solutions.
• Ability to collaborate with cross-functional teams.
• Familiarity with Salesforce.com and Microsoft Office Applications.
• Intellectual curiosity and eagerness to learn about new technologies, industry practices, and customer needs.

Nice to have

• Familiarity with information security.
• Bachelor's degree in Business, Marketing, or a related field.

Culture & Benefits

• Remote-first work environment with regular face-to-face interaction with colleagues, customers, and partners.
• Customer-focused, collaborative, transparent, innovative, and learning-oriented culture.
• Competitive health benefits.
• Continuous learning and development opportunities.
• Career growth and advancement opportunities.
• Team-oriented work environment and regular company town halls.