Customer Success Manager (SaaS)

Location: Remote within the United States; candidates must already be authorized to work in the United States without current or future visa sponsorship

Salary: $75,000–$80,000 annually, depending on experience

Company

hirify.global, a Nelnet company, provides information security, compliance, SaaS platform, and consulting services for higher education, healthcare, government, and hospitality organizations.

What you will do

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop client success plans with measurable outcomes, milestones, and platform adoption goals.
• Monitor client health using engagement data, sentiment, compliance status, and platform utilization.
• Identify risks and barriers, implement mitigation strategies, and drive sustained value realization.
• Facilitate executive-level business reviews and serve as the primary strategic client contact.
• Coordinate cross-functional delivery, training, platform adoption, and expansion opportunities with internal teams and Sales.

Requirements

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• 3–5 years of experience in client success, customer success, account management, or project management in a SaaS, consulting, or professional services environment.
• Experience managing client relationships, driving measurable outcomes, and coordinating cross-functional work.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
• Existing authorization to work in the United States without current or future visa sponsorship is required.

Nice to have

• Customer success, project management, or information security coursework or certification.
• Experience supporting compliance-driven, security, or regulated environments.
• Experience working with higher education or similarly complex client organizations.

Culture & Benefits

• Medical, dental, vision, HSA, and FSA coverage.
• Generous earned time off, life insurance, disability coverage, and an employee assistance program.
• 401(k), student loan repayment, employee stock purchase program, and tuition reimbursement.
• Performance-based incentive pay and a wellness program.
• Welcoming and respectful workplace with equal employment opportunities.