Customer Success Manager (SaaS)

Location: Remote; candidates must already be authorized to work in the United States without current or future visa sponsorship.

Salary: $75,000–$80,000 annually, depending on experience.

Company

CampusGuard, a hirify.global company, provides information security, compliance, SaaS, and consulting services for higher education, healthcare, government, and hospitality organizations.

What you will do

• Lead the end-to-end client success lifecycle, including onboarding, success planning, engagement, and renewal support.
• Develop client success plans with measurable outcomes, milestones, and adoption goals.
• Monitor client health through engagement data, sentiment, compliance status, and platform utilization.
• Identify risks and barriers, implement mitigation strategies, and drive platform adoption through outreach, training coordination, and usage reviews.
• Serve as the primary strategic client contact, facilitate executive business reviews, and communicate progress and value.
• Coordinate cross-functional delivery and provide client insights to Sales for potential expansion opportunities.

Requirements

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Experience managing client relationships, driving measurable outcomes, and coordinating work across cross-functional teams.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
• Skills in client relationship management, strategic thinking, cross-functional collaboration, data-driven decision making, influence and communication, and adaptability.

Nice to have

• Coursework or certification related to customer success, project management, or information security.
• Experience supporting compliance-driven, security, or regulated environments.
• Experience working with higher education or similarly complex client organizations.

Culture & Benefits

• Remote work with medical, dental, vision, HSA, and FSA benefits.
• Earned time off, 401(k), student loan repayment, life and AD&D insurance, and employee assistance program.
• Employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and wellness program.
• Welcoming and respectful workplace with equal employment opportunity and reasonable accommodation support.
• Drug-free and tobacco-free workplace.