Renewals Representative (EdTech)

Location: Remote, United States

Salary: $60,000–$77,000 annually, plus $12,000–$15,400 commission. On-target earnings are $72,000–$92,400 annually.

Company

Products simplify learning and personal development while supporting education and career growth.

What you will do

• Manage medium and large-scale renewal accounts, ensuring timely and accurate renewals.
• Develop renewal strategies focused on customer retention and expansion opportunities.
• Partner with Customer Success Managers and Sales Representatives on account strategy and customer health.
• Create and manage complex renewal quotes using customer needs and usage data.
• Forecast renewals, report progress and risks, and track performance metrics to identify trends.
• Lead renewal negotiations, address objections, discuss pricing, and manage contract adjustments.
• Serve as a subject matter expert on quoting tools and CRM best practices while improving data integrity and operational efficiency.
• Work with Product and Marketing to communicate product updates affecting renewals.

Requirements

• Minimum 3 years of experience in customer success, account management, or renewal management.
• Experience managing and growing customer relationships and handling high-value accounts.
• Strong negotiation skills for complex discussions and mutually beneficial outcomes.
• Analytical skills to analyze usage data, identify trends, and apply insights to renewal strategies.
• Demonstrated process-improvement experience, including identifying inefficiencies and contributing to operational enhancements.
• Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.
• Ability to travel a few times throughout the year.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Remote, hybrid, and in-office collaboration options vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, learning resources, professional development tools, and tuition reimbursement.
• Employee recognition through the Motivosity program and an inclusive, supportive culture.

Hiring process

• All employees must pass a background check.
• Candidates may be asked to verify their legal name, current physical location, contact number, and residential address in accordance with local privacy laws.