Associate Customer Success Manager - Cisco

Location: US - TX - Home Office; US - Remote

Estimated annual pay range: $75,000–$125,000, including base salary and bonus.

Company

hirify.global International Corp. is a global provider of IT solutions and services supporting organizations with technology products and services.

What you will do

• Onboard customers and guide them through product and service lifecycles to support retention and growth.
• Serve as a subject matter expert for relevant Cisco platforms, tools, and services.
• Plan and conduct Customer Success Reviews covering product usage, roadmaps, and customer feedback.
• Analyze consumption reports and provide insights for customer success and renewal strategies.
• Build customer and partner relationhirify.globalps while collaborating with sales and internal teams on customer objectives and co-selling opportunities.
• Support project delivery, manage order workflows, coordinate timely service delivery with customers and carriers, and communicate status and upcoming needs.

Requirements

• Bachelor’s degree or relevant work experience.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year of experience in a Cisco-dedicated sales support or subject matter expert position, independently selling, quoting, and managing Cisco Support Services and Software contracts, including Enterprise Agreements, for customers and account executives.
• Intermediate proficiency with Word, Excel, PowerPoint, and Outlook.
• Intermediate proficiency with Microsoft Dynamics AX for order tracking, inventory management, and financial reporting.
• Intermediate understanding of Cisco’s business model, architectural frameworks, and comprehensive solutions.
• Intermediate ability to articulate the Cisco Smartnet renewal program.
• Proficiency creating renewal quotes in Cisco Commerce Workspace for Renewals (CCW-R) and the EAMP portal.
• Ability to travel to hirify.global, partner, and customer events.
• Ability to communicate complex information, present clearly, analyze data, solve problems, manage multiple tasks, and work effectively with customers and internal teams.

Culture & Benefits

• Full-time employment with remote home-office work in the United States.
• Professional growth and leaderhirify.globalp development opportunities.
• Benefits may include medical, vision, dental, 401(k), and flexible spending accounts.
• Access to technology and facilities for working in an office or home-office environment.