Implementation Manager (AI)

Location: London, United Kingdom; office-centric hybrid schedule with in-office days on Monday, Tuesday, and Thursday, optional work from home on Wednesdays, and Friday flexibility depending on the role and team.

Base salary: £93,000–£119,000 per year, plus potential equity, sales incentive pay, and benefits.

Company

Asana provides a platform for human and AI collaboration used by teams worldwide to manage important goals and workflows.

What you will do

• Lead structured onboarding and deployment engagements with Customer Success, Sales, Solutions, and R&D to drive adoption of Asana AI.
• Align enterprise stakeholders on platform setup, workflow priorities, success metrics, and implementation milestones.
• Guide customers through workflow discovery, process mapping, configuration, user acceptance testing, training, and launch.
• Coordinate workflow owners, IT, business stakeholders, and internal partners throughout time-bound engagements.
• Develop implementation documentation, scalable adoption roadmaps, expansion recommendations, and delivery best practices.
• Conduct customer check-ins to assess workflow performance, adoption metrics, and new implementation opportunities.

Requirements

• Curiosity about AI tools and emerging technologies, with willingness to learn and use them to improve productivity, collaboration, or decision-making.
• Proven customer-facing implementation or consulting experience leading structured onboarding or deployment engagements within a SaaS company or consulting firm.
• Experience deploying enterprise AI tools, AI-powered workflows, agent orchestration, or platform implementations involving data governance.
• Experience guiding customers through AI change management, building confidence, and managing user adoption friction with empathy.
• Ability to manage multiple enterprise workstreams and executive stakeholders simultaneously while maintaining timeline and milestone accountability.
• Strong facilitation skills and ability to translate complex customer feedback into actionable platform configurations and long-term adoption plans.
• Ability to navigate ambiguous environments, make sound decisions with incomplete data, and establish operational momentum.
• Clear, structured communication skills for translating complex technical workflows into actionable future states for executive sponsors, workflow owners, and cross-functional teams.

Culture & Benefits

• Office-centric culture with hybrid work arrangements.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans.
• In-office culinary options and a commitment to inclusive, respectful workplaces.