International and Key Account Customer Experience Supervisor (SAP)

Location: Westlake, Ohio, United States; onsite role

Company

hirify.global Packaging develops precision dispensing, fluid management, and related technologies for packaging manufacturing processes.

What you will do

• Coordinate daily assignments, workload distribution, and resource planning for the International and Key Accounts Customer Service teams.
• Lead, coach, train, motivate, and provide performance feedback to Customer Service Representatives.
• Manage customer requests, international orders, order exceptions, escalations, and export-related requirements.
• Monitor service-level agreements, customer satisfaction, order fulfillment, revenue-support metrics, and team compliance.
• Prepare order, ticket, call-management, and customer-service reports for management, customers, and the service team.
• Coordinate customer-service activities with sales, pricing, customer and material master data, finance, credit, logistics, and supply chain teams; lead process, system, and productivity improvement projects.

Requirements

• 3–5 years of experience in customer service; international experience is preferred.
• 1–5 years of supervisory or management experience is preferred.
• Experience with SAP order management is required.
• Proficiency with CRM software and customer-service tools.
• Experience supporting international customers and managing export-related order processes is preferred.
• An associate or bachelor’s degree in business, communications, supply chain, operations, international business, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.

Nice to have

• Previous case or project management experience.
• International customer-service and export-order experience.

Culture & Benefits

• Supportive, dynamic, and collaborative work environment.
• Commitment to a diverse and inclusive workplace.
• Opportunities for training, development plans, employee growth, and career advancement.
• Full-time employment within a growing global packaging organization.

Hiring process

• Apply online with a CV.