Associate Key Account Manager (Customer Service)

Location: Lancaster, PA, United States

Company

hirify.global (NXT) operates in a manufacturing environment and provides customer and order support services.

What you will do

• Support customer enquiries and service requests, escalating complex requirements when appropriate.
• Support the end-to-end order process, including order entry, quotations, proforma invoices, shipping documentation, invoicing support, and order-status communication.
• Maintain customer accounts, master data, documentation, certifications, and customer-facing digital platforms.
• Coordinate complaints, RMAs, product samples, and other service requirements with relevant teams.
• Maintain service trackers, reports, operational controls, KPIs, and customer-requirement data.
• Collaborate with Customer Care, Key Account Managers, Operations, Sales, and other internal teams while identifying process gaps and improvement opportunities.

Requirements

• High School Diploma.
• Bachelor's degree in business administration or relevant professional experience.
• 1–2 years of customer service experience, ideally in a manufacturing environment.
• Fluent written and verbal English.
• Basic understanding of customer service principles, with strong attention to detail and accuracy.
• Proficiency in Microsoft Office and ability to learn ERP, CRM, and other business systems.
• Effective written and verbal communication, organization, and time-management skills.
• Ability to follow processes, prioritize workloads, meet deadlines, collaborate across teams, and escalate issues appropriately.
• Curiosity, initiative, adaptability, willingness to learn, and openness to coaching and increased responsibility.
• Positive, professional, customer-focused approach and discretion when handling customer and business information.

Culture & Benefits

• Full-time position based in Lancaster, Pennsylvania, United States.
• Infrequent travel to customers or other locations may be required, at less than 10%.
• Work involves established SOPs, work instructions, systems, data-quality standards, and cross-functional collaboration.
• Equal opportunity employment; qualified applicants receive consideration without regard to protected characteristics.

Hiring process

• Due to the high volume of applications, specific feedback may not be provided; candidates considered a fit will be contacted.