Customer Service Specialist (B2B)

Location: Plymouth, MI, United States; onsite

Company

hirify.global operates within the Freudenberg Group and provides medical manufacturing products and services.

What you will do

• Manage assigned B2B customer accounts from order receipt through delivery, maintaining accurate requirements, pricing, quantities, dates, and ERP data.
• Monitor customer demand, open and backorders, past-due orders, product availability, and delivery commitments, communicating changes and risks.
• Manage EDI transactions, customer portals, shipping requirements, and Advanced Shipping Notices, resolving routine exceptions.
• Handle customer inquiries, delivery concerns, complaints, claims, returns, credits, and debits through timely resolution.
• Coordinate with Sales, Production, Supply Chain, Procurement, Logistics, and Finance to align demand with production and delivery capabilities.
• Identify recurring order-management issues and support continuous improvement in accuracy, responsiveness, efficiency, and customer experience.

Requirements

• Associate degree in Business Administration, Supply Chain, Logistics, Marketing, Communications, or a related field, or equivalent relevant experience.
• At least 1 year of B2B customer service, order management, sales support, logistics coordination, supply chain, or related experience.
• Strong communication, organization, and problem-solving skills, including the ability to manage competing priorities and communicate confidently with customers and cross-functional teams.
• Strong digital and analytical aptitude, including Microsoft Excel and the ability to interpret order, demand, delivery, and customer-service data.

Nice to have

• Experience in automotive, manufacturing, industrial, distribution, or another physical-product environment involving customer delivery requirements.
• Experience with SAP or another ERP/order-management system, with the ability to learn new systems, customer portals, and digital tools quickly.
• Familiarity with EDI, customer demand schedules, backorders, ASNs, claims, returns, credits, debits, or similar order-to-delivery processes.
• Ability to adapt to evolving automation and AI-assisted tools.

Culture & Benefits

• Full-time employment with hirify.global.
• Equal opportunity employment commitment focused on diversity and inclusion.