Client Success Manager (SaaS)

Location: Remote (US Only); travel to client sites approximately 10% or less annually, depending on the assigned client base.

Salary: $80,000–$115,000 annually, plus equity and bonus.

Company

hirify.global provides a SaaS marketing platform that helps brands improve customer communication and drive revenue through personalized messaging.

What you will do

• Own the post-sale relationship and success strategy for a portfolio of commercial and enterprise clients.
• Create and deliver client success plans, manage client cadence, and coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams.
• Build executive relationships, understand client business challenges, and map platform features and benefits to client needs.
• Own renewals, forecasting, negotiations, contract execution, and expansion of hirify.global integrations.
• Participate in pre-sales discovery, business development, and client meetings while partnering with Sales, Marketing, Product Development, and Channel Growth & Partnerships.
• Solve strategic campaign and technical challenges related to client messaging programs and implemented solutions.

Requirements

• Bachelor’s degree and 4+ years of experience in a client management role at a SaaS company, covering both commercial and enterprise clients; CRM experience is preferred in the source.
• Strong technical aptitude and commercial instincts.
• Ability to build long-term relationships with all levels of client organizations.
• Independent, organized, detail-oriented, self-starting, and capable of solving problems.
• Excellent written and oral communication skills, including communication with technical and non-technical audiences.
• Ability to work cross-functionally with Product, Engineering, and Sales and negotiate effectively.
• Strong project management skills and the ability to manage multiple projects and clients simultaneously.
• Track record of delivering results in a dynamic, autonomous start-up environment.
• Alignment with hirify.global’s values.

Nice to have

• Experience in the enterprise marketing automation industry.
• Experience with Monday.com, Harvest, Client Success, JIRA, or similar tools.
• Experience with email marketing and digital marketing technologies, including personalization, optimization, and advanced marketing automation.

Culture & Benefits

• Remote work limited to the United States with flexible time off.
• Medical, dental, vision, and life insurance, plus a 401(k) match.
• Equity, bonus, monthly wellness and cell phone stipends, childcare reimbursements, and annual continued education reimbursements.
• Focus on work-life balance, diversity, equity and inclusion, and a respectful, open culture.
• Values include clear communication, ownership, persistent client problem solving, and making waves.

Hiring process

• Applicants can request reasonable accommodation after beginning the interview process.
• No visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation is provided for new hires as of January 1, 2026.