Content Designer (Fintech)

Location: London, UK. Hybrid working requires spending at least two days per week or 40% of the time at an office site.

Salary: £72,702–£80,780.

Company

hirify.global is transforming its banking business, technologies, workplaces, and customer experiences.

What you will do

• Shape information architecture, content hierarchy, page structures, interactions, and calls to action across customer and colleague journeys.
• Make complex financial products, processes, and requirements easier to understand and act on.
• Create and test content using research, usability testing, analytics, and experimentation.
• Work with Product Designers in Figma and collaborate with Research, Product, Engineering, legal, risk, and business specialists.
• Use AI to synthesise research, identify content complexity and duplication, and generate, prototype, and test content approaches.
• Create reusable AI prompts, workflows, agents, and patterns, and review AI-generated content for accuracy, accessibility, tone, usefulness, and customer understanding.

Requirements

• Experience in content design, UX writing, or a similar user-centred role.
• Excellent writing skills, with the ability to learn complex subjects quickly and explain them simply.
• Experience designing content for digital products and services and using evidence, research, and testing to improve content decisions.
• Experience working in multidisciplinary product teams and taking work from discovery through prototyping, testing, and delivery.
• Confidence working in Figma.
• Strong understanding of accessibility and inclusive design.
• Ability to understand end-to-end journeys while focusing on individual interactions and identifying wider experience problems.
• Curiosity about generative AI, experimentation with AI in content or design work, and the ability to critically review AI-generated content with human oversight.

Nice to have

• Experience in financial services, lending, fintech, or another regulated environment.
• Experience with complex application, eligibility, decisioning, or servicing journeys.
• Experience with customer and colleague experiences, design systems, reusable content patterns, conversational or AI-enabled experiences, or reusable AI workflows and agents.

Culture & Benefits

• Fixed-term contract for 12 months with full-time hours and hybrid working.
• Commitment to diversity, equity, inclusion, accessibility, and workplace adjustments.
• Pension contribution of up to 15%, annual performance-related bonus, and share schemes including free shares.
• 30 days’ holiday plus bank holidays, adaptable lifestyle benefits, wellbeing initiatives, and generous parental leave.

Hiring process

• Apply through the hirify.global careers application for Job ID 165545.
• Workplace adjustments are available throughout recruitment; applicants should communicate any support needed.