Head of Merchant Partnerships

Location: Ho Chi Minh City, Vietnam; onsite

Company

hirify.global works with a Vietnam-based digital rewards and loyalty platform managing high-volume voucher distribution for thousands of corporate partners, supporting promotional campaigns, customer acquisition, partner incentives, and employee reward programs.

What you will do

• Lead strategic plans to grow merchant networks, improve profitability, develop Premium Services for affluent segments, and pursue regional expansion.
• Define objectives, initiatives, KPIs, and engagement strategies aligned with business goals.
• Conduct business reviews and gather insights from key sectors, particularly Banking and Finance, to guide planning and commercial optimization.
• Monitor market and competitive trends to identify growth opportunities and adjust partnership strategies.
• Coordinate communication between merchants and Sales, Customer Service, Marketing, Product, and other internal departments.
• Build, coach, and develop the Merchant Partnership team with clear KPIs, accountability, ownership, transparency, and continuous improvement.

Requirements

• Proactive, hands-on leadership approach with integrity, reliability, and effective communication.
• Experience building and developing high-performing teams, nurturing talent, and driving accountability.
• Extensive experience in business development, sales, marketing, and account management.
• Strong operational mindset with the ability to design and improve processes that increase departmental performance and efficiency.
• Experience with contract management and supplier negotiations, supported by strategic thinking and influence.
• Highly organized, results-driven, and skilled in problem-solving with a consistent focus on solutions and outcomes.
• Proficiency in English, both written and verbal.

Culture & Benefits

• Internal training, role rotation, and career advancement opportunities.
• ESOP program with annual ESOP and salary reviews based on performance.
• Comprehensive healthcare through Bao Viet and full statutory benefits.
• Full gross salary during probation.
• Results-oriented culture emphasizing ownership, transparency, and continuous improvement.