Outbound Team Leader Spain

Location: Valencia, Spain; on-site role at the MSC Excellence Hub

Company

hirify.global, under the MSC Cruises brand, operates an international cruise business.

What you will do

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support complex customer situations and high-value bookings while handling escalations.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments, and collaborate with Regional Management, Quality and WFM teams.

Requirements

• At least 4 years of sales experience in a target-driven environment.
• Proven track record of achieving sales targets and KPIs.
• Strong commercial mindset and coaching skills.
• Strong leadership potential; previous Team Leader experience is a plus.
• Fluent English and Spanish.
• Full right to work in Spain is required.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.

Nice to have

• Previous Team Leader experience.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales.
• Additional languages.

Culture & Benefits

• Competitive fixed salary with a performance-based incentive.
• International, high-performance sales environment.
• Opportunity to develop a leadership career within MSC Cruises.
• Rotating morning and afternoon shifts, with flexibility to work some weekends.
• Wellbeing resources, wellness programs, mental health support, continuous learning and career development opportunities.
• Inclusive workplace with a diverse international community.