Customer Solution Manager (Unmanned Systems)

Location: On-site in Gilching, Bavaria, Germany, with the option to work remotely one flexible day per week.

Company

hirify.global is a European deep-tech company developing integrated hardware, software, and AI-powered unmanned systems for mission-critical operations across air, land, and maritime domains.

What you will do

• Manage customers and relevant stakeholders throughout solution introduction, operational use, and continuous improvement.
• Coordinate transitions into operations, customer activities, responsibilities, actions, deadlines, meetings, and information flow.
• Capture and assess customer requirements, feature requests, and feedback, translating them into prioritised actions with Solution Architecture, Product Management, and Engineering.
• Prepare customer reports, status updates, action plans, decision papers, recommendations, KPI analyses, and lessons-learned documentation.
• Coordinate Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support, including escalation of critical operational topics.
• Support Technical Support, Key Account Management, and Sales with customer-critical cases, capability growth, extensions, and follow-on business.

Requirements

• University degree in business, engineering, computer science, aerospace, or a comparable qualification.
• Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support.
• Sound understanding of complex technical systems and the ability to assess technical, operational, and commercial interdependencies.
• Strong ability to communicate technical content clearly and capture complex customer requirements in a structured, customer-oriented manner.
• Excellent organisational and communication skills, including facilitation and stakeholder management capabilities.
• High service orientation, proactivity, and a structured way of working.
• Confidence using Jira, Confluence, NetSuite, HubSpot, Power BI, or comparable reporting tools.
• Fluency in written and spoken German and English.

Nice to have

• Knowledge of unmanned systems, C2 or mission management systems, robotics, IoT, or software-based platform solutions.
• Experience working with military, governmental, or other public-sector customers.

Culture & Benefits

• Customer-centric culture combining technical expertise with ownership, ambition, and a focus on technological excellence.
• Flexible trust-based working hours and support for work-life balance.
• Company pension scheme, subsidised EGYM Wellpass membership, bike leasing, corporate discounts, sponsored daily lunch budget, and employee events.
• Company shuttle service between Munich Laim and the Gilching location.
• Inclusive work environment that values diversity and equal participation.