Customer Success Manager (Fintech)

Location: Hybrid, Düsseldorf, Germany

Company

Global Blue by Shift4 provides tax-free shopping, currency conversion, payment, and unified commerce solutions for businesses across multiple industries.

What you will do

• Act as the main contact for an assigned portfolio of customers in Germany.
• Drive onboarding, product adoption, usage, training, and ongoing support for digital solutions.
• Collaborate with Sales, IT, and Support to provide a seamless customer experience.
• Document and manage customer interactions, including calls and training sessions.
• Support projects and campaigns that increase usage of digital solutions.
• Provide consultative support and identify further development opportunities within existing accounts.

Requirements

• Fluent spoken and written German.
• Good spoken and written English.
• Strong communication and organizational skills.
• Customer-centric mindset with a proactive attitude.
• Problem-solving and conflict-resolution abilities.
• Willingness to build and maintain long-term customer relationships.

Nice to have

• Experience in Customer Success Management or B2B telesales.
• Affinity for IT products.
• Good MS Office skills, including Excel, Outlook, and PowerPoint.

Culture & Benefits

• Hybrid work arrangement in Düsseldorf, Germany.
• Full-time employment.
• Equal opportunity employer with a non-discrimination commitment.
• Applications must be submitted through official Global Blue channels; third-party recruitment services are not used.

Hiring process

• Submit the application only through official Global Blue channels.
• Verify that communications come from official @globalblue.com addresses or certified Global Blue recruiters or employees; no payment or personal financial information is requested.