Mortgage Solutions Advisor (Mortgages)

Location: Montréal, Quebec, Canada; remote work with occasional onsite attendance required, including the ability to attend the primary work location within two hours’ notice. The role is shift-oriented between Monday–Friday, 8am–9pm EST, and Saturday, 9am–5pm EST.

Company

hirify.global is a relationship-oriented bank focused on helping clients through banking and mortgage solutions.

What you will do

• Handle inbound and outbound mortgage sales inquiries, including purchases, refinances, ports, and early renewal negotiations.
• Answer client questions, follow up on leads, and ensure required documentation is received and signed.
• Explain mortgage products, conditions, policies, procedures, and documents.
• Work with underwriters and advancing partners to secure mortgage approvals and funding.
• Build relationships with clients and business partners while maintaining client satisfaction.
• Achieve sales targets across the business plan.

Requirements

• Experience in the residential mortgage business, including knowledge of market conditions, trends, mortgage products, and pricing issues.
• Fluency in French and English is required to serve clients in the community.
• Ability to work independently in a private, quiet workspace with a closing door.
• Wired internet connection with minimum speeds of 15 Mbps download and 10 Mbps upload; satellite internet is prohibited.
• Ability to work full time in a flexible, shift-oriented schedule during the stated contact-centre hours.
• Legal eligibility to work in the specified location and, where applicable, a valid work or study permit.

Nice to have

• Mortgage underwriting experience.
• Digital fluency and the ability to adapt to new tools, technologies, and trends.

Culture & Benefits

• Competitive base salary, incentive pay, banking benefits, and a benefits program, subject to plan terms.
• Defined benefit pension plan, employee share purchase plan, vacation offering, and wellbeing support, subject to plan terms.
• Purpose Day, a paid day off for personal growth and development.
• Inclusive workplace with an accessible candidate experience and accommodation support.
• Regular full-time employment with 37.5 weekly hours.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulation or French proficiency testing.
• Artificial intelligence tools may be used during recruitment.