Associate Account Servicing Director (Media)

Location: New York, United States; onsite. Candidates must be eligible to work in the US.

Salary: USD 110,000–120,000 per year.

Company

hirify.global is a publicly listed contemporary-culture company operating across media, creative services, commerce, cultural intelligence, brand building, merchandise and physical experiences.

What you will do

• Lead post-sale client servicing for North American brand partnerships and develop strategies to grow existing accounts.
• Manage and develop Senior Account Managers and Account Managers, setting service standards and overseeing key accounts.
• Oversee campaign delivery from RFP through wrap, coordinating scope, timelines, KPIs, campaign setup, pacing, reporting and reconciliation.
• Own post-sale financial workflows, including IO reconciliation, billing schedules, invoice accuracy, month-end reconciliation and accounts receivable follow-up.
• Coordinate with Sales, Creative, Production, Ad Ops, Legal and Finance in Hong Kong on delivery, contracts, purchase orders, vendor setup and payment issues.
• Improve records, handovers and workflows to reduce missing documentation, billing delays and manual rework while running an efficient and profitable department.

Requirements

• 4+ years of Account Direction experience at a media company, publisher or creative agency, including hiring, managing freelancers, motivating and supervising staff.
• Experience within a Media Sales team managing key accounts, with a demonstrable industry contact network.
• Experience working directly with clients from RFP through delivery and leading Senior Account Managers and Account Managers alongside Sales, Creative and Production.
• Hands-on experience managing campaign billing, invoicing and accounts receivable for a media company or creative agency while working across time zones with a global finance team.
• Strong financial and operational attention to detail across contracts, purchase orders, billing schedules and reconciliation.
• Working knowledge of digital advertising campaign delivery and Ad Ops workflows.
• Proven results delivering KPIs, growing key accounts and retaining business.
• Understanding of team resourcing and efficient, profitable department operations, including reporting results to leadership and business stakeholders.
• Excellent written and verbal communication, proactive and self-directed working style, urgency, independent and collaborative work habits, ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to combine client leadership and team management with hands-on operational follow-through.

Nice to have

• Experience in fashion, streetwear or culture-driven media.

Culture & Benefits

• Onsite work in New York within a global contemporary-culture organization.
• Cross-functional collaboration with North American and Hong Kong-based teams.
• Role combines client leadership, team management, campaign operations and financial coordination.

Hiring process

• Submit a cover letter, CV and expected salary.
• Applicants must be eligible to work in the US.