Director of Accounts (TikTok Shop)

Location: Hybrid; New York, Florida, New Jersey, or Texas. Employees based in or near the New York headquarters are expected to work hybrid with weekly in-office time.

Base salary: $130,000–$140,000 per year for candidates based in New York, including New York City.

Company

Growth marketing firm powered by an AI commerce layer, delivering strategy, creative, operational, and revenue-growth services across e-commerce, media, direct-to-consumer, and social commerce platforms.

What you will do

• Own strategic relationships and serve as the day-to-day contact for TikTok Shop brand partners.
• Identify upsell opportunities and collaborate with leadership to expand account scope.
• Partner with Strategists, Creator Managers, and Media teams to deliver campaign launches and optimization.
• Monitor client GMV, campaign KPIs, and affiliate performance, translating insights into reporting and strategy pivots.
• Coordinate Strategy, Creative, Creator, and Paid teams to deliver cohesive campaigns.
• Mentor and manage Account Managers and/or Associates while tracking TikTok Shop market and platform developments.

Requirements

• 5+ years of experience in account management, client strategy, or brand partnerships.
• 3+ years of experience in a leadership or management position.
• At least 1 year of experience managing TikTok Shop brands.
• Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics.
• Experience owning client relationships, managing cross-functional teams, and delivering against performance metrics.
• Strong organization, communication, presentation, and problem-solving skills.
• Strategic thinking, a client-first mindset, and a focus on measurable growth.
• Comfort working in a fast-paced, evolving environment with multiple stakeholders.

Culture & Benefits

• Autonomy with accountability, high standards for performance and ownership, and a collaborative environment without unnecessary bureaucracy.
• Unlimited PTO and US holidays.
• Hybrid work for employees based in or near the New York headquarters; the broader organization has a remote-first culture.
• Company-sponsored medical, dental, and vision coverage.
• 401(k) program with company match and profit-sharing opportunities.
• Flexible parental leave and interdisciplinary growth opportunities.