Localisation Account Manager (Media Localisation)

Location: London, UK; hybrid working with three days per week in the office

Company

hirify.global is an award-winning localisation company with over 36 years of experience in dubbing, subtitling, marketing localisation, voice-over and related language services, with studios across the globe.

What you will do

• Build and maintain relationships with strategic clients and act as the main point of contact for assigned accounts.
• Develop account plans, lead client meetings and business reviews, and support long-term retention and satisfaction.
• Identify cross-sell and upsell opportunities, prepare quotations and pricing proposals, and support RFPs, RFIs and rate-card reviews.
• Coordinate internal teams, studios, external vendors and suppliers to ensure effective service delivery and SLA performance.
• Manage escalations, negotiate cost-effective supplier rates, and support resolution of client issues.
• Maintain CRM, pipeline and forecast records; analyse account data, risks, trends and performance metrics to support strategic decisions.

Requirements

• 3–5+ years of experience in account management, client services or a commercial role.
• Strong understanding of commercial forecasting, profitability and revenue growth.
• Experience using CRM systems and maintaining accurate account and pipeline information.
• Excellent communication, presentation and stakeholder management skills.
• Strong analytical and reporting skills with close attention to detail.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.
• Strong relationship-building, negotiation and problem-solving skills, with commercial awareness and a results-focused approach.
• Collaborative mindset, proactive and strategic thinking, adaptability and resilience.

Nice to have

• Experience in localisation, media localisation, translation, dubbing, subtitling or related language services.
• Experience with Pipedrive, Salesforce or HubSpot.

Culture & Benefits

• Permanent contract with competitive salary and pension scheme.
• Flexible hybrid working, with three days per week in the office.
• Working Elsewhere allowance permitting work from anywhere in the world for up to 30 days per year.
• Ongoing learning and development support, including online learning platforms.
• International, collaborative and creative environment with career growth opportunities in a global organisation.