Account Manager (Retail Experience)

Location: London, United Kingdom; hybrid work with attendance at the London office three days per week, with teams in the office an average of four days per week.

Company

hirify.global is a global creative company within WPP, delivering brand experience, customer experience, commerce, shopper marketing, retail design, and physical-to-digital solutions across 55+ markets.

What you will do

• Manage day-to-day client relationships, status meetings, communications, and opportunities to add value.
• Lead shopper marketing and retail experience projects from briefing through in-store and on-shelf execution, managing scopes, critical paths, milestones, resources, and approvals.
• Translate client business and commercial needs into internal briefs and collaborate with Strategy, Creative, 2D/3D Design, Production, and Operations.
• Manage scopes of work, estimates, purchase orders, billing, budgets, account finances, and project profitability.
• Review deliverables against briefs, retail guidelines, and production feasibility; identify risks, scope creep, and timeline issues and negotiate solutions.
• Prepare and co-lead client presentations, workshops, post-campaign reviews, and mentor Account Executives and junior team members.

Requirements

• 2–4+ years of account handling experience within a shopper marketing, retail design, creative, or integrated communications agency.
• Proven experience independently managing client communications and leading cross-functional agency teams through complex deliverables.
• Strong experience managing project finances, tracking budgets, generating estimates, and overseeing scope.
• Outstanding written, verbal, and presentation skills, with the ability to articulate creative and strategic work compellingly.
• Solutions-oriented mindset, high emotional intelligence, sound judgment under pressure, and resilience when priorities change.
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
• Practical experience with project and workflow management tools such as Asana, Monday.com, or Smartsheet.
• Ability to work from the London office three days per week under the hybrid working policy.

Nice to have

• Practical familiarity with commerce, retail toolkits, FMCG, shopper marketing, POS/display design, or physical-to-digital retail activations.
• Understanding of grocery, high street, travel retail, and digital commerce channels.

Culture & Benefits

• Hybrid working approach designed to support creativity, collaboration, and connection.
• Accommodation or flexibility can be discussed with the hiring team during the interview process.
• Respectful, inclusive workplace with equal employment opportunities and support for career progression.