SVP Account Management - Media Localization

Location: UK (remote) or Madrid, Paris, Netherlands, or Berlin (hybrid). Full-time permanent contract with international travel at least once a month and flexibility across international time zones.

Company

Provides end-to-end media localization and entertainment technology services, including adapting and distributing content across languages and markets with global infrastructure and AI technologies.

What you will do

• Set the strategic direction for major client accounts and serve as a senior advisor and primary point of contact.
• Lead, mentor, and develop account directors and account managers across multiple markets.
• Drive client satisfaction, retention, account growth, new business opportunities, and profitability.
• Lead client presentations, negotiations, proposals, scopes of work, and contracts.
• Coordinate with business development, sales enablement, pricing, marketing, contract management, service delivery, operations, and other cross-functional teams.
• Provide executive reporting on account performance, risks, client relationships, and growth opportunities while monitoring market and competitor developments.

Requirements

• Approximately 10 years of senior experience in strategic account management, client services, or strategic client-facing leadership, ideally in media and entertainment.
• Strong knowledge of media localization, including dubbing, subtitling, and related media services.
• Proven experience managing complex global client relationships, senior stakeholders, C-level executives, and long-term strategic account plans.
• Demonstrated commercial success in account growth, revenue opportunities, profitability improvement, and client retention.
• Experience leading and developing account management teams, including senior Account Directors and Account Managers, across multiple markets or regions.
• Strong international and cross-functional leadership across Europe, the Americas, and APAC, collaborating with Sales, Business Development, Operations, and Service Delivery.
• Strong commercial acumen, strategic thinking, problem-solving, business development, communication, negotiation, and stakeholder management skills.
• Bachelor's degree in Business, Marketing, or a related field.
• Willingness to travel internationally at least once a month to meet clients and represent the business.

Nice to have

• MBA or equivalent postgraduate qualification.

Culture & Benefits

• Remote work is available from the UK; hybrid work is available in Madrid, Paris, the Netherlands, or Berlin.
• Permanent full-time employment.
• International and cross-functional collaboration across multiple regions.
• Regular international travel is part of the role.