Customer Operations Manager, Iberia (Madrid)

Location: Madrid, Spain; three days per week required in the Madrid office, with the option to work from home up to two days per week under the hybrid model.

Company

hirify.global develops and sells consumer products through in-country retailers, including grocers, department stores, and independent toy specialists.

What you will do

• Lead and develop the Customer Operations team responsible for order-to-delivery activities.
• Manage and improve processes across distribution, order management, and customer service.
• Connect inventory management and demand planning with customer operations.
• Explore practical applications of new technologies, including AI, through a test-and-learn approach.
• Coordinate customer supply, logistics, commercial, and key account management activities around shared customer priorities.

Requirements

• Experience leading and developing a Customer Operations team in an international consumer goods company working with in-country retailers.
• Experience managing customer operations across distribution, order management, or customer service.
• Experience implementing and optimising processes across distribution, order management, and customer service.
• In-depth knowledge of SAP and experience using generative AI tools to improve customer operations processes.
• Fluent Spanish and strong business English proficiency.
• Ability to work three days per week from the Madrid office.

Nice to have

• Experience connecting order-to-delivery operations with demand planning and retail inventory management.
• Experience coordinating order-to-delivery activities with key account managers, customer supply stakeholders, and regional logistics teams.

Culture & Benefits

• Collaborative, inclusive culture focused on cross-functional teamwork, clear communication, ownership, and diverse perspectives.
• Hybrid working model allowing work from home up to two days per week, subject to role and team requirements.
• Enhanced paid family care leave, life and disability insurance, wellbeing resources, and community initiatives.
• Colleague discount from the first day and a bonus scheme for eligible colleagues when goals are reached.
• Roles with high engagement with children require Child Safeguarding Background Screening as a condition of the offer.

Hiring process

• Apply with an English CV; applications are reviewed on an ongoing basis and the role may be amended or withdrawn before a closing date.