Order Management Specialist (Swedish)

Location: Barcelona, Spain; onsite role

Company

hirify.global’s Cepheid develops molecular diagnostic testing solutions designed to improve patient outcomes and address complex health challenges.

What you will do

• Manage customer quotes, accurately process customer orders, and handle complaints, credit notes, invoices, and disputes.
• Maintain direct customer contact and act as a business partner to Sales Organizations in support of sales, marketing, and business growth.
• Resolve customer enquiries proactively and quickly while maintaining high customer satisfaction.
• Collaborate with Operations and support functions to enhance the customer experience and support EMEA Commercial Operations goals.
• Contribute to a culture of collaboration, accountability, continuous improvement, and high performance.

Requirements

• High school degree or equivalent experience, with 2–4 years of relevant work experience.
• Experience in order management and customer complaint handling.
• Excellent data-entry skills and the ability to review and input data quickly and accurately.
• Ability to resolve customer enquiries proactively and quickly.
• Experience with Microsoft Office products.
• Fluent Swedish and English, with strong written and verbal communication skills.

Nice to have

• Advanced knowledge of Excel.
• Proficiency in an additional Nordic language.
• Experience with ERP systems such as SAP and Salesforce.
• Experience with problem-solving methods.

Culture & Benefits

• Full-time position within the Customer Service team.
• Fixed-term contract.
• Collaborative environment focused on accountability, high performance, career growth, and development.
• Opportunity to contribute to diagnostic solutions with measurable impact on health outcomes.