Commercial Lines Account Coordinator (Commercial Insurance)

Location: Lakeland, Florida, USA

Company

Brown & Brown provides commercial insurance services and supports clients through account servicing, policy administration, renewals, and claims-related activities.

What you will do

• Provide administrative and service support to Commercial Lines Account Managers and Producers.
• Maintain accurate client and policy records across agency management, document management, and carrier systems.
• Process endorsements, cancellations, reinstatements, audits, policy changes, certificates, binders, and other insurance documentation.
• Support renewals and marketing by gathering client information, preparing underwriting materials, obtaining reports, and assisting with submissions and proposals.
• Communicate with clients, carriers, and internal teams; follow up on pending transactions, documentation, audits, discrepancies, and renewals.
• Assist with claims administration, policy document distribution, reporting, filing, data entry, and other office operations.

Requirements

• High school diploma or GED.
• Proficiency with Microsoft Office Suite.
• Exceptional telephone demeanor and the ability to maintain a high level of confidentiality.
• Florida 4-40 license required within 30 days of hire.
• Eligibility for the Florida 2-20 license within one year of hire.
• Working knowledge of commercial insurance coverages, carrier systems, underwriting guidelines, and agency procedures is required for effective account servicing.

Nice to have

• Florida 2-20 license.
• Associate’s or bachelor’s degree in a business- or finance-related discipline.

Culture & Benefits

• Full-time position in a meritocratic culture that values self-starters and customer-focused service.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and other benefits; eligibility and waiting periods may vary.

Hiring process

• Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors, or employment agencies without a valid written agreement and prior written authorization.