Senior Product Manager (Chargeback Recovery & Dispute Management)

Location: Tel Aviv, Israel; hybrid work with at least three days per week in the office for team members based near key hubs.

Company

hirify.global provides AI-powered identity intelligence and trust solutions for commerce, supporting fraud prevention, payments, orchestration, and revenue protection for enterprise merchants.

What you will do

• Define the vision, strategy, and long-term roadmap for Chargeback Recovery and Dispute Management.
• Own the full product surface, including merchant-facing experiences, dispute ingestion through webhooks, APIs, batch/SFTP, dispute submission, evidence recommendations, automation rules, evidence APIs, and letter generation.
• Set the integration and orchestration strategy for direct PSPs and processors.
• Lead the evolution of the Dispute Agent and related AI capabilities to replace manual work and improve measurable efficiency.
• Own releases end-to-end, including requirements, training, rollout, adoption monitoring, feedback, and Product Council coordination.
• Support enterprise sales, implementation, customer success, merchant integrations, post-launch escalations, documentation, enablement, ROI materials, and customer presentations.

Requirements

• Proven experience in the chargebacks and disputes ecosystem, ideally with large e-commerce merchants, PSPs, or dispute vendors.
• Knowledge of reason codes, representment, card network programs, and dispute data flows between issuers, acquirers, PSPs, and merchants.
• 5+ years of product management experience in B2B SaaS, including end-to-end ownership of a product domain, complex delivery, and commercial outcomes.
• Experience defining requirements for integrated systems and understanding webhooks, APIs, batch file processing, and third-party integration architectures.
• Ability to participate effectively in technical design reviews.
• Excellent written and verbal communication with technical and non-technical audiences globally.
• High autonomy, strong prioritization across competing product and go-to-market demands, initiative, and accountability.

Culture & Benefits

• Hybrid work model combining office collaboration with remote flexibility; employees near key hubs work from the office at least three days per week.
• Cross-functional environment with ownership and proximity to product decisions.
• AI is integrated into workflows as a force multiplier for human judgment.
• RSU offerings and learning and development programs focused on AI tools.
• 4.5-day work weeks, team outings, and local cultural celebrations.
• Global workforce with regional headquarters in New York, Tel Aviv, London, and Singapore.