Manager, Customer Engagement (Healthcare Technology)

Location: Remote within the United States, across all US time zones; willingness to travel 2–4 trips per year to headquarters or retreat locations.

Salary: $100,000–$112,000 per year base, plus bonus and equity.

Company

hirify.global is a public benefit corporation and healthcare technology company that supports independent primary care practices, health centers, and clinics through value-based care programs and contracts.

What you will do

• Lead the end-to-end launch lifecycle for assigned Quality, Affordability, Care Program, and other product portfolios.
• Coordinate Product, Business, Legal, and Field teams; develop launch messaging and align communication tiering.
• Create enablement materials including training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles.
• Use internal AI tools to scale content production while following communication, compliance, and legal review protocols.
• Define practice selection criteria, manage recruitment and eligibility, and coordinate beta testing and qualitative feedback before general availability.
• Maintain project tracking and communication channels and socialize releases through newsletters, webinars, and practice channels.

Requirements

• Bachelor’s degree and 5 or more years of experience in customer success, client solutions, professional services, or product operations.
• Prior experience in a healthcare services or healthcare technology company, with strong familiarity with primary care workflows and value-based care contracts.
• Ability to independently scope, map, and navigate complex or ambiguous projects and propose creative solutions.
• Highly consultative approach, strong curiosity, initiative, and ability to make ambiguous challenges clear.
• Willingness to learn and actively use AI tooling daily to automate and scale workflows, including content development.
• Ability to lead defined tasks with minimal guidance and apply extreme attention to detail.
• Ability to work remotely from anywhere within the United States and across all US time zones.

Nice to have

• Familiarity with AI prompt engineering or workflow automation.
• Experience with Monday.com, Pendo, Salesforce, or Zendesk.
• Ability to lead by influence in a matrixed environment across disparate stakeholder groups.
• Strong presentation skills for explaining complex technical and operational concepts to senior-level audiences.

Culture & Benefits

• Remote-first culture with flexible work schedules and remote work for many roles.
• Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
• 21 days of PTO in the first year, 11 paid holidays, and two paid volunteer days.
• 12 weeks of paid parental leave and a six-week paid sabbatical after six years of service.
• Educational assistance, clinical employee reimbursement, 401(k) with up to 4% match, and stock options.
• Collaborative, inclusive environment focused on public health, learning, and complex problem-solving.