Senior Customer Value Partner (Sr. Customer Success Manager) - Public Sector

Location: United States; remote in all US locations except the SF Bay Area, where the role is hybrid with three days per week in the Santa Clara, CA headquarters. Travel: 10–15%.

Annual base salary: $117,000–$185,000 in Zone A (SF Bay Area and Greater NYC); $110,000–$175,000 in Zone B (all other US locations). Equity awards, discretionary bonuses or commissions may also apply.

Company

hirify.global provides an AI-native enterprise talent platform with AI agents, big data, and machine learning capabilities for organizations and government users.

What you will do

• Guide customers through post-sales adoption and implementation, helping them maximize value from the AI platform and agents.
• Monitor adoption, identify usage gaps, and lead renewal planning, expansion, and upsell opportunities.
• Use data to articulate ROI and connect platform outcomes to agency goals such as skills-based hiring, time-to-hire, workforce planning, and retention.
• Navigate public-sector procurement, contracting vehicles, fiscal-year budget cycles, and agency funding timelines.
• Partner with HR, IT, security, procurement, product, engineering, delivery, support, and sales stakeholders to align deployments with government requirements.
• Build customer relationships, resolve escalations, communicate customer needs internally, and influence product strategy.

Requirements

• 5+ years of experience in management consulting, functional HR talent acquisition, talent management, learning, customer success, or account management.
• Experience working with state, local, and/or federal government agencies, directly or as a vendor or partner supporting them.
• Ability to travel 10–15%.

Nice to have

• 8+ years of experience in management consulting, functional HR talent acquisition, talent management, learning, customer success, or account management.
• Experience with public-sector HR and hiring processes, including OPM regulations, USAJOBS, merit system principles, or state civil service rules.
• Familiarity with government procurement and contracting vehicles such as GSA Schedule and state cooperative contracts, and compliance frameworks such as FedRAMP.
• Experience with AI/ML technologies in HR or at a fast-growing technology or SaaS company.
• Experience driving customer renewals and upsell opportunities.
• Strong problem-solving skills in complex, multi-stakeholder situations; advanced data analysis and synthesis; attention to detail; basic project management; and the ability to manage multiple workstreams.
• Strong verbal and written communication skills.
• Experience with public speaking, webinars, and conferences.

Culture & Benefits

• Ownership, responsibility, transparency, and support in an execution-driven environment.
• Remote work across US locations, with hybrid office work required near the Santa Clara headquarters.
• Family medical, vision, and dental coverage.
• Competitive base salary, equity award eligibility, and discretionary bonuses or commissions.
• Equal employment opportunities for employees and applicants.