Customer Strategy & Operations

TL;DR

Customer Strategy & Operations: Managing a portfolio of customers to ensure world-class revenue cycle outcomes with an accent on data-driven problem solving and workflow optimization. Focus on designing operational and product solutions, driving key business metrics, and collaborating cross-functionally to improve medical billing processes.

Location: Hybrid in San Francisco, Denver, or New York City with 4 days in-office and 1 day remote

Salary: $95,000 - $155,000 USD annually

Company

hirify.global is a growing medtech startup focused on improving medical billing and revenue cycle management.

What you will do

• Manage a portfolio of customers and understand their challenges to drive revenue cycle improvements.
• Analyze claims data to identify root causes and recommend solutions.
• Develop operational and product-oriented solutions to improve workflows and automation.
• Collaborate with RCM, Customer Support, Product, Design, and Engineering teams.
• Drive key business outcomes and metrics for the company.
• Contribute to shaping company culture.

Requirements

• Location: Must work onsite in San Francisco, Denver, or New York City with hybrid schedule
• 2-7 years of relevant experience owning business outcomes.
• Strong communication skills and ability to simplify complex ideas.
• Experience in scaling processes and operations.
• Optional experience in healthcare technology or financial services.

Culture & Benefits

• Hybrid work schedule with majority in-office presence.
• Equity and potential upside in compensation package.
• Minimal hierarchy and broad experience representation.