Associate Manager, IT Services

Location: West Los Angeles, California, United States. The role begins with five days per week in the office and transitions to a hybrid schedule with onsite work Monday through Wednesday and remote work Thursday and Friday.

Salary: $110,000–$130,000 annually, with a possible discretionary bonus.

Company

Wonderful Pistachios & Almonds is part of The Wonderful Company, a privately held global company producing food, beverage, wine, and other consumer brands, with more than 10,000 employees worldwide.

What you will do

• Lead and develop the Los Angeles IT Services team, including workload management, scheduling, performance reviews, coaching, and career development.
• Ensure high-quality IT support, manage escalations, and improve customer satisfaction across the organization, including executive and VIP support.
• Partner with IT leadership and business stakeholders to optimize service delivery, operational processes, standards, policies, and strategic initiatives.
• Monitor service desk metrics and ticket trends to identify improvements in service delivery and operational efficiency.
• Oversee endpoint lifecycle management, including workstation deployment, mobile device management, upgrades, repairs, onboarding, and offboarding.
• Coordinate vendors, procurement, documentation, user training, multi-site operations, special projects, and company events.

Requirements

• Strong leadership, coaching, team development, customer service, communication, and relationship-building skills, including experience supporting executives and VIP users.
• Strong problem-solving, troubleshooting, decision-making, organizational, documentation, and process improvement skills.
• Ability to manage multiple priorities, projects, and operational responsibilities with minimal supervision.
• Experience analyzing service desk metrics and identifying opportunities to improve service delivery and operational efficiency.
• Hands-on knowledge of Windows and macOS, desktop hardware, software deployment, and endpoint management.
• Experience supporting mobile devices, including iOS and Android.
• Ability to collaborate across technical and business teams, influence positive outcomes, and work in a dynamic, customer-focused environment.
• Self-motivated and adaptable.

Culture & Benefits

• Medical, vision, and dental coverage, plus a 401(k) with match eligibility.
• Online physician consultations, virtual mental health resources, life coaching, fitness reimbursements, and wellness rewards.
• Career progression, internal mobility, leadership training, webinars, eLearning, and a company-wide mentorship program.
• Training focused on continuous improvement and positive workplace change.
• Employee community groups, charity funding through Wonderful Giving, and opportunities for local community service.