Senior Manager, Technical Consulting, Strategic (Fintech)

Location: Hybrid in New York, NY or San Francisco, CA; relocation expense coverage to NYC or SF is available if needed.

Compensation: SF/NY OTE $261K–$358K; nationwide OTE $235K–$322K, with a 75/25 split and equity. Final compensation depends on location and hiring level.

Company

Ramp builds smart financial infrastructure that automates payments, risk flagging, spend categorization, and accounting workflows for more than 85,000 companies.

What you will do

• Lead and grow the Strategic Technical Consulting team, including hiring, onboarding, performance management, coaching, and career architecture for senior and principal-level consultants.
• Own post-sales technical implementation for the largest strategic accounts, from technical discovery and solution design through go-live, adoption, and expansion.
• Co-own activation milestones and time-to-value with Customer Activation while maintaining a coherent customer experience.
• Serve as the terminal escalation point for ERP integration failures, custom API work, at-risk go-lives, and pre-sales commitments requiring re-scoping.
• Define the Strategic delivery model, including scoping standards, solution reviews, staffing, capacity planning, quality standards, and cross-functional rules of engagement.
• Use KPIs to forecast capacity, balance workloads, improve delivery, influence the product roadmap, and make decisions in ambiguous high-stakes situations.

Requirements

• 5+ years in technical consulting, solutions architecture, implementation, or professional services, including substantial experience with enterprise or strategic accounts.
• 2–3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs is strongly preferred.
• Proven ownership of post-sales implementation for large, complex, multi-entity, multi-system, executive-sponsored customers.
• Deep fluency in ERP and financial systems such as NetSuite, Sage Intacct, Oracle, Workday Financials, or Microsoft Dynamics; APIs; SSO/HRIS integrations; and accounting workflows including charts of accounts, subsidiaries, approval hierarchies, and month-end close.
• Ability to assess and guide enterprise-level technical solution design and distinguish configuration problems, product gaps, and customer process problems.
• Experience building an operating model between delivery and onboarding, services and customer success, or similar functions with shared accountability.
• Executive-grade communication skills, including working with CFOs or Controllers and translating technical trade-offs into business consequences.
• Demonstrated judgment in ambiguity and ownership in a fast-changing, high-growth environment.

Nice to have

• Experience at an ERP or financial systems vendor such as Workday, NetSuite/Oracle, Sage Intacct, or Coupa, or in a Big 4 or systems integrator implementation practice.
• Background in fintech, spend management, or AP automation.
• Experience standing up or scaling a technical consulting or professional services function from an early stage.
• Experience managing managers or team leads, or building a career ladder for a technical IC track.

Culture & Benefits

• Hybrid work with centralized home-office equipment ordering, a health and wellness stipend, intra-office travel budget, weekly coffee stipend, and in-office meals, snacks, and drinks.
• Flexible PTO and comprehensive medical, dental, and vision coverage, with coverage details varying by country or employment arrangement.
• 401(k) with employer match while employed by Ramp, plus life, disability, retirement, and employee assistance benefits.
• Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay, with additional reduced-pay leave available in some plans.
• Fertility, pet insurance, virtual care, and related health benefits.
• Relocation expense coverage to New York City or San Francisco when needed.

Hiring process

• Referred candidates must contact the referring person to apply on their behalf.
• Ramp will contact candidates only through official @Ramp.com email addresses and will not request payment or sensitive personal information.