Manager of CX Operations (AI)

Location: Fully remote anywhere in the US; occasional travel to client communities and team gatherings.

Salary: $120,000–$145,000 USD base, plus participation in the warrant program.

Company

hirify.global builds a real-time, multimodal AI data layer for point-of-care healthcare, using computer vision to create digital twins of patients and care environments and improve documentation, acuity management, and care delivery.

What you will do

• Own deployment plans from signature through go-live, including timelines, milestones, risks, status, and escalation.
• Run live multi-site deployments hands-on and intervene when sites are at risk.
• Design the end-to-end implementation process and define handoffs across Account Management, Deployment, Field Tech, Customer Success, and Clinical.
• Build the source of truth for site status, leadership reporting, delivery tooling connected to the CRM, and capacity models.
• Create documentation, training, and playbooks; lead change adoption across teams.
• Hire, onboard, and lead project managers as deployment volume grows, while preparing operations for US expansion.

Requirements

• 6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff.
• Track record of designing processes from scratch and achieving team adoption.
• Experience leading change management and enablement, including training, documentation, and rollout of new ways of working.
• Experience selecting and rolling out delivery tooling, such as a PSA platform.
• Strong executive reporting and stakeholder communication skills.
• Ability to lead cross-functional work without formal authority.
• Experience in a startup or scale-up, building structure through ambiguity and rapid growth.

Nice to have

• Experience in healthcare technology, hardware, or field-deployed software.
• Experience building or leading a PMO.
• Familiarity with HubSpot, Notion, and modern collaboration tools.

Culture & Benefits

• Radical ownership, outcome-driven execution, hands-on and strategic work, and a builder's mindset.
• Direct, transparent communication with early escalation and solution-oriented problem solving.
• Competitive salary and participation in the warrant program.
• State-of-the-art technology in a pioneering field and a learning-focused environment.
• 401(k) plan, paid time off, and health insurance.
• Occasional travel to client communities and team gatherings is required.