Technical Account Manager (Fintech)

Location: Singapore; in-office and on-site five days per week. Remote work is not available for full-time employees in the Singapore office.

Company

hirify.global is building an AI-powered infrastructure layer for global commerce across payments, stablecoins, compliance, risk, fraud, chargebacks, reconciliation, and customer support.

What you will do

• Own the technical and commercial success of a portfolio of key merchant accounts, driving adoption, retention, expansion, and client health.
• Lead merchant integrations and go-lives, including technical scoping, API, webhook and checkout guidance, sandbox testing, and launch readiness.
• Act as the primary technical contact for merchant engineering teams, reviewing implementations and advising on integration best practices.
• Investigate payment failures, declines, webhook issues, settlement and reconciliation discrepancies, and chargebacks using logs, API data, transaction data, SQL, scripts, and dashboards.
• Coordinate escalations and incident communications with Engineering, Operations, Sales, Product, Solutions Engineering, Forward Deployed Engineering, and Risk and Compliance.
• Create integration guides, runbooks, FAQs, account plans, QBRs, health reviews, reporting workflows, and product requirements based on merchant feedback.

Requirements

• 4+ years of experience in Technical Account Management, Solutions or Sales Engineering, Technical Support Engineering, or a similar technical client-facing role, preferably in Payments or FinTech.
• Strong knowledge of payments, including authorization, capture, refunds, chargebacks and disputes, settlement and reconciliation, and the impact of risk, fraud, and compliance on payment flows.
• Hands-on experience with REST APIs, webhooks, authentication, idempotency, error handling, and sandbox testing using tools such as Postman, cURL, and browser developer tools.
• Ability to read logs, request and response payloads, and code, and write basic Python or JavaScript scripts and SQL queries for investigation and transaction analysis.
• Ability to explain technical concepts to engineers and executives, build trust with merchant engineering teams, and manage strategic client relationships that drive revenue.
• Experience in scale-up or high-growth environments and cross-functional work with global Sales, Product, Engineering, and Risk and Compliance teams.
• Ability to manage multiple high-priority merchant accounts, executive-level stakeholders, complex client issues, and incidents effectively.
• Proactive, results-oriented, strong debugging and problem-solving skills, a builder mentality, and a bias toward action in fast-moving environments without an established playbook.
• Interest in using AI and automation to work smarter, comfort with detailed hands-on work, and willingness to operate regardless of seniority.
• Based in, or willing to relocate to, Singapore.

Nice to have

• Experience at an early-stage or high-growth startup.
• Experience with crypto, stablecoin, cross-border, or multi-currency payment products.
• Familiarity with Merchant of Record, PSP, or acquiring models and card network rules.
• Experience with monitoring and observability tools, BI or reporting dashboards, and client health scoring tools.
• Prior Solutions Engineering or Forward Deployed Engineering experience.
• Fluency in Mandarin or another APAC language.

Culture & Benefits

• Lean, fast-moving environment with meaningful ownership, direct access to decision-makers, and autonomy to build the technical account management function.
• Work on AI, payments, stablecoins, financial infrastructure, risk, compliance, and global commerce problems.
• Full-time Singapore office employees receive corporate medical insurance, an annual medical allowance, and a gym and wellness subsidy.
• Annual productivity budget for professional development, productivity tools, books, courses, and eligible home-office improvements.
• Meaningful equity, a new MacBook Air, and an annual global offsite.
• Work culture emphasizes customer focus, end-to-end ownership, high standards, open context sharing, outcomes, and continuous AI-supported learning.