Account Manager, Japan (Cloud)

Location: Remote Japan; ideally based in Tokyo, with consideration for candidates in Thailand, Singapore, or Australia who have native or near-native Japanese proficiency. Occasional travel within Japan and the broader APAC region is required.

Company

hirify.global is a global technology company providing cloud intelligence, cloud management, and multicloud services for cloud-driven organizations.

What you will do

• Manage relationships, communication, and ownership across an assigned customer portfolio.
• Handle customer support escalations through resolution and maintain high customer satisfaction.
• Negotiate and close long-term commitments while identifying new workloads, revenue opportunities, and cost optimization initiatives.
• Generate new-logo sales and maintain a regular engagement cadence with strategic and emerging customers.
• Deliver quarterly customer reviews covering project timelines, cloud spending, support, and engagement feedback.
• Share customer insights with engineering and collaborate with cloud vendor sales representatives on mutual accounts.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Engineering.
• 3+ years of experience at a technology company.
• Strong verbal and written communication skills in Japanese and English.
• Strong technical skills for productive engagement with technical teams and building influential relationships.
• Excellent operational, administrative, analytical, and detail-oriented skills, with the ability to move between strategic context and minutiae.
• Desire to grow within the organization and continuously broaden skill sets.
• A great sense of humour and enjoyment of having fun at work.

Nice to have

• Experience with AWS, GCP, or other major public clouds.
• AWS Cloud Practitioner, Google Cloud Digital Leader, or other cloud certifications.
• Additional languages.

Culture & Benefits

• Remote work with flexible scheduling designed to balance work and home life.
• Unlimited vacation, flexible working options, health insurance, and parental leave.
• Employee stock option plan and home office allowance.
• Professional development stipend and peer recognition program.
• Inclusive, equitable, diverse, entrepreneurial, and knowledge-focused environment.