Enterprise Solutions Engineer, SLED

Location: Remote from home for residents of Connecticut, Massachusetts, Maine, North Carolina, New Jersey, or New York. Approximately 30% travel is required for customer meetings, industry events, and team collaboration. hirify.global cannot hire for this role within the city limits of Chicago; candidates must reside outside the city proper or be willing to self-relocate.

Base salary: $130,000–$140,000 per year for roles based in New Jersey or New York; on-target earnings are $185,000–$200,000 per year.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Own the full pre-sales technical experience for SLED and enterprise accounts, including discovery, product demonstrations, architecture design, evaluations, and proof-of-concept stages.
• Partner with Account Executives and Sales Leadership to support public-sector growth and align technical value with agency and institutional goals.
• Work with onboarding and Customer Success teams to accelerate time-to-value and long-term adoption across distributed public environments.
• Review and align technical content for RFPs and RFIs, contributing subject-matter expertise and compliance insight.
• Surface SLED-specific feedback, identify feature gaps, and influence product roadmap direction.
• Build reusable lab environments, demo flows, battlecards, scripts, playbooks, and processes while representing hirify.global at government and education events.

Requirements

• 5+ years of experience in B2B SaaS pre-sales engineering, solutions architecture, or technical consulting supporting enterprise-level SLED customers.
• Technical background such as TAM, support, or systems engineering, with practical knowledge of IT operations at scale in government or education environments.
• Proficiency in Windows environments, including registry, services, and performance troubleshooting.
• Familiarity with Linux and macOS systems and basic command-line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protection.
• Hands-on experience with ITSM platforms and endpoint lifecycle management; experience with Salesforce, Jira, Highspot, or equivalent systems is required.
• Ability to navigate complex IT ecosystems and integrate solutions with existing infrastructure.
• Strong communication and executive presence, with the ability to tailor messaging for administrators, technical staff, and agency leadership.
• Knowledge of IT operations, RMM, endpoint management, ITSM-adjacent platforms, SLED procurement processes, and compliance considerations.
• Customer-first mindset, emotional intelligence, technical credibility, adaptability, and urgency in a fast-paced environment.

Nice to have

• Scripting experience in PowerShell, JavaScript, and/or VBScript.
• Bachelor’s degree.
• Technical certifications such as CISSP, Security+, or cloud architecture certifications.

Culture & Benefits

• Full-time hybrid-remote work environment with flexibility needs supported.
• Medical, dental, vision, and life insurance coverage.
• 401(k) plan and unlimited PTO.
• Growth and advancement opportunities in a collaborative, curious, and customer-focused community.
• hirify.global values Curiosity, Integrity, Kindness, Humility, and building.
• This position is not eligible for visa sponsorship.